- IT Training
- Individual Development Plan
All FAA Employees have access to Skillsoft courses, books, videos, and audiobooks in eLMS as well as the Percipio application you can access on your computer, or your mobile device.
Percipio Reference Guides
- September 14, 12pm ET: Chatter: The Voice in Our Head, Why It Matters, & How to Harness It
- November 9, 12pm ET: Decision Biases: Improving the Quality of Our Everyday Decisions
Microsoft 365 Offerings from User Education & IT Advocacy
Federal Employees: Press CTRL and click the eLMS course number to register for the session of your choice in eLMS.
Click this link to access the eLMS login page. Search on keyword "M365" to see all the M365 instructor-led classes.
Federal Employees and Contractors: Select the course in the course description below the calendar to register in MS Bookings.
|Weekly Schedule (excluding holidays)|
|10am ET||Software Mentoring||Software Mentoring||Software Mentoring||Software Mentoring||Software Mentoring|
|11am ET||FAA30070097: Introducing the Virtual Office||FAA30070115: Power Automate*||FAA30070105: Manage Shared Files in the Cloud|
|12pm ET||Software Mentoring
FAA30070113:* Creating Reports in Power BI (2 hours)
FAA30070125:* Power BI - Publish, Share, and Refresh with Gateways
|Software Mentoring||Software Mentoring||Software Mentoring||Software Mentoring|
|1:30pm ET||FAA30070099: Teams 101||FAA30070102: Collaborate Using M365 Apps||FAA30070104: Organize and Facilitate a Teams Meeting|
|2:30pm ET||Software Mentoring||Software Mentoring||Software Mentoring||Software Mentoring|
|3pm ET||FAA30070101: Use Channels to Manage Your Workflow||FAA30070120: Brainstorm with M365 Tools: Whiteboard, PowerPoint, & Word *
FAA30070119: MS Forms and Polls*
|FAA30070114: M365 - Getting Familiar with M365*|
*These courses occur bi-weekly.
Click the session you want to attend and complete your registration through Microsoft Bookings (alternative to registering in eLMS above).
Software Mentoring: The User Education & IT Advocacy Branch provides one-on-one AND tailored group software mentoring sessions for you and your Team! Schedule a session today to get answers to specific software questions. You can also invite us to your staff meeting! We can recommend how Microsoft 365 apps, with Teams as the hub, can support your unique business practices.
M365 - Power Automate: Repetitive tasks taking up too much of your time? Let Power Automate do the heavy lifting. Initiate approval processes, send email reminders/notifications, create, update and share files. With a wide range of connectors, Power Automate can help streamline your manual processes to save you time and stress.
M365 - Creating Reports in Power BI: This session is designed for users who want to use their data to build stunning visualizations and reports in Power BI. Power BI Desktop puts visual analytics at your fingertips. Learn how to connect to data sources, manipulate and transform data, and build an interactive report to make data-driven business decisions.
M365 - Power BI - Publish, Share, and Refresh, with Gateways: Confused about on-premise data gateway and scheduling refreshes? This course aims to take the mystery out of these topics to ensure your reports are always up to date! After a quick review of publishing reports in Power BI Desktop, we’ll use the Power BI Service to create and manage workspaces to share reports and datasets. Finally, we’ll demystify the on-premise data gateway to create data source connections needed to schedule automatic refreshes.
M365 - Getting Familiar with M365: The FAA is upgrading Office 2016 to Microsoft Office 365 (M365). This session highlights many new features of the M365 suite. This course focuses on the upgrades that help us work together no matter where we are.
M365 – Brainstorm with Whiteboard, PowerPoint, & Word: Whiteboards, flip charts, and sticky notes helped us resolve challenges together in face-to-face meetings. We'll explore how to visually gather and share information, images, and ideas in a Teams Meeting using Whiteboard, Word & PowerPoint. This hands-on course provides guided exploration to help you decide which tools can best help your team resolve challenges.
M365 – MS Forms/Polls: Gather information, guide processes, and take quick polls using Microsoft Forms. This session demonstrates how to use Polls in Teams meetings, Chats, and Posts; how to create, edit, collaborate on, and share forms; and how to view and generate charts .
MS365 - Introducing the Virtual Office: The M365 Virtual Office is today's workspace for communicating, collaborating, meeting, and working. We explore many M365 functions that support teamwork, whether working remotely or in the physical office.
MS365 - Teams 101: Take a tour of the Teams interface. We'll show you how to personalize your settings, make your notifications work for you, and navigate the apps integrated into Teams.
MS365 - Posts vs. Chat: When should I use posts or chats? We'll give tips on formatting options, different communication strategies, and why to use one vs. the other.
MS365 - Organize and Facilitate a Teams Meeting: This session covers scheduling a meeting, sharing your screen, managing your participants, and other organizer responsibilities.
MS365 - Collaborate Using M365 Apps: This session shares ways to collaborate in the virtual office. We'll share tips on using comments, conversations, task assignments, and versioning to get your workgroup collaborating like pros.
MS365 - Use Channels to Manage Your Workflow: This session goes into the features and functions of public and private Channels. We'll share some tips to give you some ideas on how Teams can improve your workflow.
MS365 - Manage Shared Files in the Cloud: Explore OneDrive, Teams, and SharePoint Online file storage and collaboration capabilities. We'll share the characteristics of each so you can decide how each option benefits your workgroup.
- • The User Education & IT Advocacy Branch offers each session weekly (unless otherwise notated as bi-weekly), and you can register up to 60 days before the scheduled session.
- • We conduct all sessions in Microsoft Teams.
- • Federal employees can register via eLMS or MS Bookings and will receive credit in eLMS. Contractors can register via MS Bookings only.
- • Federal employees will receive a confirmation email from eLMS. Click the .ics file with the name of your session to add it to your calendar.
- • If you register in Microsoft Bookings, you will receive a confirmation email from Bookings. The session automatically populates your calendar, and you will receive a reminder one day before your scheduled session.
- • Supervisors can assign eLMS training to their staff.
- • Upon completion, please complete the eLMS survey so we can improve future experiences.
What is an Individual Development Plan?
How do I create an IDP?
Steps to the Career Planning Tool (CPT) supporting your Individual Development Plan (IDP) - This Job Aid leads the user through the thought processes, actions, and active hyperlinks to create an IDP, using the CPT resources and tools.
Can I download the IDP form without logging into eLMS?
If you work for ATO, their Line of Business (LOB) specific forms are located here and here.
For the ATO Sys Ops IDP form, it is located here.
Where is the item in eLMS that will store my IDP?
- Resource Center
- Mandatory Training
- I'm New
Need help? Visit the eLMS and Blackboard Resource Center for helpful job aids, standard operating procedures, videos, interactive demos, and frequently asked questions.
Are you current with your mandatory training? This is a friendly reminder to review your eLMS Assigned Training tile for training you are required to complete.
If you are new to the FAA, eLMS info and resources are avaliable on MyFAA.
First time using eLMS? Take a look at our Welcome to eLMS job aid.
Be aware that it will take up to two weeks for you to gain access to eLMS. If after two weeks you still do not have access to eLMS, email the eLMS and Blackboard helpdesk.
- eLMS and BB Help Desk
- MyIT Help Desk
- System Requirements
For eLMS and Blackboard course issues please email firstname.lastname@example.org (Monday-Friday, 8 am to 7 pm Eastern Time).
eLMS Chat Support - Chat with a live helpdesk agent (Monday - Friday, 9am to 4pm Eastern Time).
Did you know that there are two separate Help Desks for eLMS or computer-related training issues? Are you confused about which Help Desk to contact? Please review our desk guide for more information.
To request IT support, contact the MyIT Service Center 24 hours a day, 7 days a week. Call 1-844-FAA-MyIT (322-6948), email email@example.com, or visit the MyIT Service Catalog.
To optimize your eLMS experience, make sure your system meets our ideal requirements. Select here for information on supported operating systems, browsers plugins, and other settings and requirements.
Even though eLMS works on Mozilla Firefox, Apple Safari, and Google Chrome, not all online courses function as they should within these browsers. Because of this, FAA employees and contractors should use Edge while taking online training within eLMS.
- eLMS Downtime
- Log in Guidance
Routine maintenance is performed in eLMS twice every month outside of normal FAA business hours. Please select here for more details and the monthly schedule.
If you are an FAA contractor, you MUST log in to your email account at least once every 90 days or your eLMS account will become inactive. If you have an inactive eLMS account, click here for instructions to re-activate your account. NOTE: Please contact your line-of-business IT Help Desk for password issues.
Users log into eLMS using FAA ITs MyAccess. For additional information please click here. If you do not have a fully enabled PIV card, go to https://IDMS.faa.gov to register your PIV card. For detailed instructions on the registration process, go to click here.
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